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What is an abuse complaint?

What is an abuse complaint?

An abuse complaint happens when a person complains about some portion of your website or services. We will forward you the information about the report that we receive.
Why am I receiving this?
Most likely, you have received a complaint because:
  • Your site has either been "Hacked".
  • You are hosting "Malware" or "Malicious Pages".
  • You host "Copyrighted" content.
  • You have been sending "Spam" Email.
What should I do about it?
  • If your ticket is related to being "defaced", please contact us for assistance in cleaning up your website and restoring it to normal.
  • If your ticket is related to "hosting malware", we ask you please remove it immediately as malicious content is not allowed.
  • If you are "hosting copyrighted content" (such as company logos or other material) then you will be asked politely to remove the content.
  • If your ticket includes "email headers", then someone has complained about mail coming from your server and categorized it as "Spam".

    NOTE: We do not allow spamming. If you believe you did not send the mail, please contact us and we will assist with locating the issues source.
We will follow up with you on any abuse complaints received to ensure the issue is resolved.
Need Additional Help? Go to "Live Chat" on the Hostwinds web site if you require further assistance.

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