Portal Home > Knowledgebase > General > Sales > Issues that are able to be resolved via LiveChat

Issues that are able to be resolved via LiveChat

Livechat is a great tool to reach a Hostwinds Technician or Hostwinds Sales staff without the wait.

Our representatives are able to assist you with generalized issues over chat, however there are limitations to what we are capable of assisting with over chat.

For verification, and documentation purposes, we will require the following to be handled via a ticket, and are incapable of assisting via chat -

  • Any issues that require an account modification / change
  • Any issues that involve a modification or change to a file or file system
  • Cancellations or new orders
  • Billing issues or questions

We appreciate your understanding in this matter. We are always glad to chat with you instantly over our Livechat platform, but please note that this is generally for pre-sales questions and generalized issues that do not require account modifications.

If you presently have a ticket open, your best method of getting an update on the ticket would be to respond to your ticket and request a status update.

Was this answer helpful?

Add to Favourites Add to Favourites    Print this Article Print this Article

Also Read
SSLs (Views: 877)