Shared4 Downtime (Resolved)

Affecting Server - Shared4 | Priority - Critical

Shared4's IP address has been null-routed due to a DDoS attack on one of it's hosted sites. We are in the process of changing shared4's IP address to ( 108.174.200.253 ) After the IP propagates, the server will be online for good. ETA of this completing is about an hour. Date - 08/03/2012 15:15 - 08/14/2012 19:19
Last Updated - 08/03/2012 15:17


Shared4 Downtime (Resolved)

Affecting Server - Shared4 | Priority - Critical

There is a network issue with Shared4 that we are aware of and are currently working on solving the issue, as the problem has already been identified. Please stay tuned to the network issue area for updates on this matter. Thank you all for your patience.


--UPDATE--

The server has been null-routed by our datacenter due to an attack on it's main IP. We are working to resolve this issue. Things should be back up and running within an hour or two.
Date - 08/01/2012 15:04 - 08/01/2012 17:04
Last Updated - 08/01/2012 17:36


Business 3 DDoS (Resolved)

Affecting Server - Business3 | Priority - Critical

The business 3 server is currently being DDoSed. We are working toward mitigating this attack. While we do this, some services hosted on business3 may be unavailable. When this attack is completely blocked, the network issue will be closed.

Date - 07/18/2012 10:21 - 07/18/2012 10:53
Last Updated - 07/18/2012 10:53


Node 26 Outage (Resolved)

Affecting System - | Priority - Critical

Node 26 is offline due to hardware difficulty. Our automatic problem resolving system has been put into effect. We are currently searching for a resolution and will keep the clients informed. The server is already rebooting. ETA of restoration is 20 minutes.

Date - 07/17/2012 15:35 - 07/17/2012 16:00
Last Updated - 07/17/2012 17:57


Network Switch Down (Resolved)

Affecting System - All Servers | Priority - Critical

--11:14 AM CST (GMT-5)--

We are having a critical issue with one of our network switches that is causing some services to be down. If your site or VPS is unreachable at this time, it is due to this issue. We will update you via this network issues platform as we get more information.

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--UPDATE 11:35 AM CST (GMT-5)--

Things are coming back online as we have resolved the problem with our network switches. If your service is not back online within 30 minutes, please make a support ticket and we will work dilligently with you to get everything working again. Thank you to everyone for being so patient with us regarding this downtime.

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Date - 07/02/2012 11:14 - 07/02/2012 11:35
Last Updated - 07/02/2012 11:39


Ram Upgrade for Node 3 (Resolved)

Affecting System - Node 3 | Priority - High

Our technicians are currently upgrading the Ram for the Windows VPS node three. The node should not be down for more than 20 minutes. This will only affect some windows VPS clients.

Date - 06/23/2012 15:18 - 06/23/2012 15:38
Last Updated - 06/23/2012 16:01


Network Maintainance (Resolved)

Affecting System - All Services | Priority - Medium

Please note that there may be some network issues as we work on implementing faster and more effecient network on all Hostwinds' servers. Pages loading slowly, low FTP / SSH connectivity, and high latency while connecting to cPanel are all side effects of this maintanance. All work should be completed within the next six hours. Thank you for your continued patience!

Date - 06/14/2012 12:10 - 06/14/2012 18:10
Last Updated - 06/14/2012 21:46


Shared2 File System Recovery (Resolved)

Affecting Server - Shared2 | Priority - Critical

We are currently working on restoring the Shared2 file system, a dual spindle failure on the main hard drives for Shared2 has caused this critical error, we are working tierlessly to restore the file system manually, we will update you when we know more

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UPDATE:

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We are still working on recovering the file system, however initial feedback is not looking good, if anyone on shared2, has a local backup, or would like to have their web hosting account re-created on another server, then please open a ticket requesting this, All clients on Shared2 will be recieving a full free two months of hosting

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If the data is unrecoverable, then we will be extending full refunds to all shared client's who request it, and on top of that all of Shared2's clients will recieve one years free shared hosting, or 3 months of free hosting on any of our VPS plans.

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We will update you once more information is available

Date - 06/03/2012 22:00 - 06/04/2012 12:18
Last Updated - 06/03/2012 23:46


Node 15 Offline (Resolved)

Affecting Other - Node 15 | Priority - Critical

Coming back online now

Date - 05/09/2012 22:50 - 05/10/2012 09:30
Last Updated - 05/10/2012 00:53


RSO: Critical Cooling Failure (Resolved)

Affecting System - Cooling Failure | Priority - Critical

At 1:30 AM CST our datacenter reported to us that they have had a cooling failure. At 5:30 AM CST cooling services were restored to the Datacenter. As a result of this cooling failure, many servers have been overheated. From the moment the cooling was restored, our technicians have been working to restore and bring each node back online. Most services have been restored, however, at this time nodes 1, 11, 5, 6, and 8 remain down. Servers Reseller2 and Shared2 are on these affected nodes.

We are working to restore the services on these servers but they are caused by critical hardware failures. 8:00 PM CST is our best estimate for when things will return to normal. One month compensation will be given to all clients affected by this outage. If service is not restored by 8:00 PM CST, all clients affected will recieve two months of free time.

Date - 05/06/2012 16:25 - 05/07/2012 13:21
Last Updated - 05/06/2012 16:32



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